Return Policy

ECIG Warranty Policy

Your registered device is covered by a 14-days Money return 100%

Who Qualifies for the Ecig Warranty?

You qualify for this warranty if you have officially registered a device purchased from  Registered users must be above the legal purchasing age for your local area. This warranty is non-transferable and is only valid for the original owner of the specified device.

please contact us at [email protected]

ECIG reserves all rights to warranty service. Users submitting fraudulent information will not be granted warranty.

What’s included in the warranty

This warranty covers all faults in materials or workmanship for a period of 14 days under normal use as defined in our user manual.

What’s excluded from the warranty?

Our warranty does not cover damage resulting from wear and tear, accidents, or other external factors. Our warranty does not cover damage resulting from improper storage, misuse or abuse, aesthetic damage to the sleeve including scratches, cracks, or exposure to extreme conditions including heat, dirt, and water. “Misuse” includes without limitation, the use in a manner or environment not in compliance with the recommendations in this document, our online user manual, or related documentation.

Our Warranty does not cover normal depletion of consumable parts such as the battery, unless occurring due to a defect in original materials or workmanship.

Our Warranty does not cover products that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party changes. Vinyl wraps or other purely decorative modifications will not void your warranty unless our product determines them to have caused damage to the product.

How we address an issue?

 If your Product is defective or malfunctioning, ECIG will either replace it at our discretion, or repair it using new or refurbished materials.

How to Obtain Warranty Service?

Contact us by email [email protected]


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178 Gloucester Road,
Wanchai, Hong Kong
Company Number : 2807722